Returns & Exchanges
At DsSupplies, we stand behind the quality of our products and offer a 30-day return window for items in their original, unused condition. Whether you need an exchange or a full refund, our goal is to make the process as seamless as possible for your peace of mind.
Initiate Your Request
Log into your account portal and select the specific order you wish to return to receive a unique Return Merchandise Authorization (RMA) number.
Prepare the Package
Securely pack the items in their original packaging, ensuring all tags and accessories are included to qualify for a full refund.
Ship the Items
Affix the prepaid shipping label provided via email and drop off the package at any authorized carrier location within 7 business days.
Receive Your Refund
Once our warehouse inspects the returned goods, we will process your refund or exchange within 3 to 5 business days to your original payment method.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing